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One of our main priorities is the privacy of our visitors. This Privacy Policy contains types of information that are collected and recorded by PetLovers and how we use it. If you have additional questions or require more information about ourPrivacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information they share with PetLovers. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including:
PetLovers follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
PetLovers uses ‘cookies.’ These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited.The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. For more general information on cookies, please read What Are Cookies.
You may consult this list to find the Privacy Policy for each of the advertising partners of PetLovers. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on PetLovers, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that PetLovers has no access to or control over these cookies that are used by third-party advertisers.
This Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-parties for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options.
Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business deletes any personal data about the consumer that a business has collected. Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. PetLovers does not knowingly collect any personal identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will promptly remove such information from our records.
PetLovers (“we” and “us”) operate petlovers.com (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer, if no shipping price is displayed then the shipping is free.
PetLovers will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in the original packaging, unused and in resalable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed via the original payment method. We will notify you once this has been completed through email. PetLovers will refund the value of the goods returned but will NOT refund the value of any shipping paid.
If a product is deemed a manufacturer defect and was flawed upon receipt, then PetLovers will refund the full purchase price including shipping.
If a product is deemed a manufacturer defect and was flawed upon receipt, then PetLovers will refund the full purchase price including shipping.
PetLovers will happily honor any valid warranty claims, provided a claim is submitted within90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect PetLovers to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method; (b) a refund in store credit; (c) a replacement item sent to you (stock permitting).
In general, domestic shipments are in transit for 2–7 days.
Generally, orders shipped internationally are in transit for 4–22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates Monday–Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
PetLovers will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. PetLovers cannot be held responsible for transit times once the product(s) ordered have shipped from our warehouse.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Sales tax has already been applied to the price of the goods as displayed on the website.
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in the destination country.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service inquiries, please submit an inquiry at [email protected].
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